Who we are
We are a yoga studio our website address is: https://www.bikramsutherlandshire.com.au
What is this policy?
When you use our services or contact us (online or in “the real world”), you trust us with your personal information. We collect and store this information about you to help us deliver the best possible service.
Here we will explain what information we collect, how we collect it and what we actually do with it.
By giving us your information you are agreeing for us to process it in the ways described here.
What information do we collect?
We collect personal information that helps us contact you, offer you services, personalise our content for you.
We collect contact details like your name, phone number, email. The information we collect to personalise content for you includes images, opinions and how you use our site. We also ask about your credit card details. If we don’t need your information anymore, we will anonymise or delete it.
If you are giving us others’ personal information, please do so only if they agree to this policy.
When you access any website including ours, you may be providing it with information about your location, Internet provider, computer hardware, browser type and operating system.
How do we collect information?
When you reach out to us through the phone, use our website, app or open our emails, you are telling us about yourself.
This can be through online enquiry forms, website or app purchases.
We also use software like cookies to tell us how you use our website and how we can help you. As well as being delicious sweets, cookies are tiny digital identifiers that are automatically stored on your computer. These help us personalise our service to you, and can be turned off or deleted at any time through your browser settings.
What do we do with this information?
We use all personal information legally, fairly and transparently and on this page we explain everything that we do with it. We will only use your information to give you the best service, which comes down to providing online booking, communicating with you and marketing our services to you. This includes:
- Offering you yoga services,
- Asking you for feedback, and
We do these through:
- Social Media Ads & Pages
- Phone calls,
- Emails, and
Storing your information:
We store your information securely in our GloFox CMS, and only our staff and GloFox support can access it. We use physical, electronic and management processes to keep your information safe. For example:
- Access to your information is protected by strict user logins
- Our servers are locked away with multiple physical safeguards
- All our staff are trained in information security
Sharing your information:
We regularly share your information with a core few organisations that we work with to collect, process and use your information. These include:
- Data analysis (Google Analytics)
- Targeted Ads (Facebook & Instagram)
- Marketing content (Active Campaign)
- Payment services (Stripe)
Aside from these, we might also occasionally share your information with other contractors and groups like marketers, advisors, data storage and payment service providers, and only on a need-to-know basis. To find out how other groups use your information from our website, see their privacy policies (Google’s is here).
It’s possible that these groups store some of your information overseas (including the US) under different information privacy laws and disclosure obligations to Australia.
We will only disclose your personal information to countries with laws which protect your personal information in a way which is substantially similar to the Australian Privacy Principles or we will take such steps as are reasonable in the circumstances to protect your personal information in accordance with the Australian Privacy Principles.
We will never sell your information.
Remember, when reaching out to us online, we can’t guarantee that your information hasn’t been intercepted by someone else before reaching us.
How to contact us?
We will do our best to keep your data up to date. You can view – and ask us to correct – any data we have about you. You can also ask us at any time to stop communicating with you.
If you’re unhappy with something we’ve done or you think we’re not following privacy laws, let us know and we’ll get back to you promptly to try and fix that. Just reach out at firstname.lastname@example.org
You can also make a complaint to the Office of the Australian Information Commissioner.
If this policy ever changes, we’ll update it here.